Policies & Procedures

STARTING THE CUSTOM ORDER PROCESS - Clients will submit a contact from in relation to the sport of interest. Once received we will contact you within 1 business days to gather additional information needed. Once order confirmation is completed we will prepare an invoice and send out a roster to complete. Art fee will be due at this time to begin the design process. We charge an art fee of $60 per mock up design needed. See below how this applies to your order. 

HOW THE ART FEE APPLIES TO YOUR ORDER - 50% of the paid art fee will be applied to the remaining balance on orders below $500.

100% of the paid art fee will be applied to the remaining balance on orders over $500. Art Fee's are non refundable if an order is cancelled.  

MOCK UP DESIGN & APPROVAL - The design process will start once the Art fee is paid. Mock up designs will be allowed up to 3 revisions before approval.  Most designs will be completed in 2-4 business days(not including revisions)Turnaround time on custom designs are determined by the level of difficulty. More complex designs can take up to two weeks. Once Mock up is approved, your order is ready to move into production. At this time we will send you a final roster and invoice for approval. Order sale amount is due at this time. Once paid in full, your order will move into production.

PRODUCTION TURNAROUND - Production process will not start until order invoice is paid in full. Average turnaround time is 4-6 weeks after approval. This time frame is based on current capacities. Production timeline does not include holidays, weekends or days in transit. Sports Gear KC will not be held responsible for any delays out of it's control. Delivery time is not guaranteed.

CANCELLATIONS - There are no cancellations on approved custom orders. Order and payment is final once moved into production. If cancelled prior to final Mock up approval and payment, customers will be subject to any fees incurred with processing your order. 

RETURNS ON CUSTOM ITEMS - There are no returns on custom items. 

DEFECTIVE CUSTOM ITEMS - Defective or misprinted items may be returned within 2 business days from receiving them. Sports Gear KC will not be held responsible for misprints or sizing due to a team approving errors in their roster. It is the customer's responsibility to review for accuracy prior to approval. All replacements must be approved by management. 

SHIPPING - Customer is responsible for all shipping charges - All shipments are sent via UPS ground, Fed Ex or DHL. 

PAYMENTS METHODS - We accept most major credit /debit cards, Paypal and Venmo.

RETURNS ON IN-STOCK PRODUCTS - Returns on in stock products are accepted up to 30 days after the sales date. Customers are responsible for return shipping. Once products are received, we will review and refund within 48hrs. We do not accept returns on used products. 

SUBLIMATION - All designs are sublimated directly into the fabric, providing maximum flexibility and comfort.

DISCLAIMER - Please be aware that a mockup is a general representation of the actual garment, not an exact replica. Once artwork is approved, the customer is liable for any and all errors in the artwork. The colors that appear on the artwork may look different than the actual colors, due to differences in ink shading, palette differences and printer settings. The colors in the image may not fully match the color on your final product.